Your clients may have no idea whether or not you are a great lawyer, but they can easily ascertain whether or not you are focused on client service. I have written about client service several times. Take a look at my Client Service eBook.
Client Service and Cross-Selling
- Why clients are not satisfied with their law firms
- What clients want
- How to deliver it
- Client surprises you must avoid
- Client fees and billing expectations
- How to handle an upset client
- Ways to add value
- Cross-selling planning (I actually prefer Cross-serving planning)
- Cross-serving execution